Refund Policy

Last updated: September 18, 2026

Due to the immediate access and digital nature of all products sold through Keep Him On All Fours by Elena Lame, refunds are strictly limited and all sales are final once delivered, except under the narrow technical condition outlined below.

Digital Products

Our store sells digital products, including ebooks, audiobooks, and downloadable guides authored by Elena Lame, which are delivered electronically and made available immediately after purchase.

Due to the non-tangible, permanent nature of digital intellectual property, all sales are strictly final once the digital product, access link, or download file has been generated, transmitted, or otherwise made available to the customer. By finalizing your purchase, you expressly consent to immediate delivery and waive any statutory right of withdrawal or cancellation.

Refund Eligibility

• Refund requests must be submitted in writing within 7 days of the original purchase date.

• Refunds are not granted under ordinary circumstances and will only be reviewed in the event of an unresolvable delivery failure on our end. Submitting a refund inquiry does not guarantee that a refund will be approved.

• Where a digital product has been dispatched, accessed, downloaded, or made available to the customer, the purchase is strictly non-refundable.

Accidental, Duplicate, or Unintended Purchases

Customers are solely responsible for verifying the contents of their cart, selected quantities, and payment details before completing checkout.

Accidental purchases, duplicate orders, multiple purchases made in error, purchases made due to selecting the wrong item or format, and orders placed without reading the description are strictly non-refundable.

The fact that an order was placed by mistake, unintended, or completed by an unauthorized person or family member using your device or payment method does not create an entitlement to a refund. Once the digital product has been electronically transmitted or made accessible, no exceptions will be made for user error.

Non-Refundable Situations

Refunds will not be issued under any circumstances for:

• Requests submitted after the 7-day period has elapsed

• Accidental, duplicate, or mistaken purchases

• Orders placed by third parties, children, or household members on your device

• Change of mind, buyer’s remorse, or personal preference

• Lack of personal satisfaction, disagreement with the concepts, or lack of expected personal results

• Failure to review product descriptions, format specifications, or terms prior to purchase

• Device, software, or operating system incompatibility where standard file formats are delivered

• Any order where digital download links or access credentials have been successfully delivered

Technical Issues

The sole circumstance under which a refund may be authorized is a verified technical delivery failure originating strictly from our servers that permanently prevents you from receiving or opening the digital files.

If you encounter a genuine technical issue, you must contact us within 7 days of purchase via our Contact page and provide proof of purchase alongside specific error details or screenshots.

We will make reasonable technical efforts to rectify the issue and supply working access to the files. If we are completely unable to resolve a verified server-side issue and legitimate access cannot be provided, a refund may be issued at our sole discretion.

Refund Processing

If an exceptional refund is approved, it will be credited back exclusively to the original payment method used for the transaction. Processing and posting times vary depending on your bank, credit card company, or payment provider.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank, card issuer, or payment processor, you agree to contact us directly to address any legitimate delivery failure.

We maintain detailed electronic audit logs, including transaction timestamps, IP addresses, email deliveries, and download telemetry. In the event of an unjustified or fraudulent chargeback, all access records will be submitted to the payment network to contest the claim. Initiating an unauthorized dispute may lead to a permanent ban from future purchases across all Keep Him On All Fours and Elena Lame platforms.

Contact Us

If you experience a genuine technical failure with your order or have questions regarding this Refund Policy, please reach out through our Contact page with your full name and order confirmation number.

By completing a purchase of Keep Him On All Fours by Elena Lame, you acknowledge that you have read, understood, and unconditionally agreed to this Refund Policy.